Need Help?
📦 1. Where does Ecommenders ship?
We currently ship to all 50 states in the United States, including Alaska and Hawaii. At this time, we do not offer international shipping.
🚚 2. How long does shipping take?
Standard Shipping: 5–8 business days
Expedited Shipping: 2–4 business days (if available at checkout)
We process orders within 1–2 business days after you place them.
💳 3. What payment methods do you accept?
We accept secure online payments through:
Visa
MasterCard
American Express
Discover
PayPal (if enabled)
Your payment is processed securely at checkout using SSL encryption.
🔁 4. What is your return policy?
We offer 30-day returns on eligible items. Products must be unused and in original packaging. To start a return, email us at customer-services@ecommenders.com with your order number.
See full details in our Return & Refund Policy.
📬 5. How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use it to monitor delivery status on the carrier's website.
🛍️ 6. Is my order secure?
Yes. Ecommenders.com uses SSL-certified encryption and PCI-compliant payment processors to ensure your personal and payment details are safe.
❌ 7. Can I cancel or change my order after placing it?
We begin processing orders immediately, so we cannot guarantee changes or cancellations after submission. If needed, contact us as soon as possible at customer-services@ecommenders.com.
🧾 8. Do you charge sales tax?
Yes. Sales tax is calculated automatically at checkout based on your shipping address, as required by U.S. tax law.
🧼 9. Are your products new and authentic?
Yes! All products sold on Ecommenders.com are brand new, authentic, and sourced from trusted suppliers.
📞 10. How can I contact customer service?
You can reach us at:
📧 Email: customer-services@ecommenders.com
📞 Phone: +1 (406) 606-5610
We respond within 24–48 hours, Monday through Friday.